How to Find and Keep the Right Employees...Without Stealing From the Competition
A webinar facilitated by Dr. Kathryne A. Newton.
Date: Wednesday, May 21 2008, 1:00 p.m. - 2:30 p.m. (Eastern)
What You Will Learn:
Distributors typically spend about half of their gross margin dollars on employee wages and benefits - a huge investment. Yet they rarely invest a commensurate amount of time and energy on selecting and retaining them. Important management activities such as employee selection, screening, and programs for keeping employees motivated must all be working together effectively towards improving productivity. This seminar is a practical examination of practices which may be working against your organization rather than for it, and teaches the tools needed to hire and develop a highly motivated staff positioned for success.
Register Today
Telephone Doctor Training Programs in St. Louis.
Customer Service Skills Training
Dates: March 11th, June 10th, Sept. 9th
Workshop Times: 1:00pm-5:00pm
The Goals for this four-hour session:
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Identify six common errors made by employees.
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Techniques for dealing with frustrated customers.
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Techniques to keep your emotions 'in-check'.
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Learn the FIVE forbidden phrases.
Exeeding Customers' Expectations Training
Dates: March 13th, June 12th, Sept. 11th
Workshop Times: 1:00-5:00pm
The Goals for this four-hour session:
- Take your organization to the next service level.
- Skills and techniques to be more proactive.
- Seize rapport-building opportunities.
- Customer retention.
Call Linda Baker at 314-291-1012 for reservations.
Webinar - ZAP THE GAP! How to Solve the Multi-Generational Puzzle
Webinar presented by Meagan Johnson
Date: Wednesday, March 12, 2008, 1:00 p.m. - 2:30 p.m. (Eastern)
Education from the Comforts of Your Office! Simple to access - live training session, with visuals delivered via the Internet, and audio delivered via telephone (participating sites also receive hard copy of visuals).
What You Will Learn "Us old farts need to keep in touch, not only with our members and employees, but also our customers." This is a quote from an audience member at the Illinois Movers' and Warehousemen's Association after hearing Meagan Johnson present ZAP THE GAP, How To Solve the Multi-Generational Puzzle.
If you think you have heard all there is to hear about the four different generations in the workplace, you have not heard Meagan's hilarious spin on how to attract, train, market, manage, and retain people from every generation and not strangle someone in the process. You get to laugh while acquiring tools you can use immediately to improve your multi-generational relationships with clients, customers and co-workers.
Use the Following Link to register: http://online.krm.com/iebms/reg/reg_p1_form.aspx?oc=10&ct=0017221&eventid=13712
NEW Publications
NAFCD Announces a Brand New Book - Profit Myths in Wholesale Distribution
This NAW Institute book has one overall goal - to change the way distribution managers think about their businesses. Author Albert Bates says that both decision quality and decision consistency are influenced by some very bad information. He promises an eye-opening experience if you accept that much, if not most, of what you have been told about distribution finance issues is wrong.
Transform Your Sales Force For the 21st Century
Distribution companies, by their nature, should be sales-oriented companies. However, many distributors don't do sales very well. That's the premise behind Transforming Your Sales Force for the 21st Century, Second Edition. Written by Dave Kahle for distribution sales managers and executives, this new second edition provides a blueprint to transform sales forces into highly directable, effective and focused performers.NAFCD members receive a discount off all NAW publications.